General Terms &
Conditions

Terms & Conditions for DogzyHub

1. Introduction

Welcome to DogzyHub. These Terms and Conditions govern your use of our website and services related to international pet relocation and transportation. By accessing our website or using our services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, please do not use our website or services.

2. Definitions

"Company", "We", "Us", "Our" refers to DogzyHub.
"Client", "You", "Your" refers to the user or viewer of our website or the customer using our pet relocation services.
"Services" refers to the international pet relocation and transportation services provided by DogzyHub.
"Pet" refers to any animal that is the subject of our services.

3. Service Agreement

3.1 Service Description

DogzyHub provides international pet relocation services including but not limited to: consultation, documentation preparation, carrier selection, flight booking, customs clearance, and transportation coordination.

3.2 Booking and Payment

All services must be booked with sufficient advance notice as specified in your service quote.
A non-refundable deposit is required to secure our services.
Full payment must be received before the commencement of services unless otherwise agreed in writing.
Pricing may be subject to change if service requirements change after the initial quote.

3.3 Cancellation Policy

Cancellations made 30 days or more before scheduled service: 50% refund (excluding deposit)
Cancellations made 14-29 days before scheduled service: 25% refund (excluding deposit)
Cancellations made less than 14 days before scheduled service: No refund
Service rescheduling may incur additional fees.

4. Client Responsibilities

4.1 Information Accuracy

You are responsible for providing accurate and complete information about your pet, including but not limited to: health history, behavior patterns, and special needs. Inaccurate information may result in service delays, additional costs, or service cancellation.

4.2 Documentation

You are responsible for:

Providing all requested documents in a timely manner
Ensuring all provided documents are accurate and authentic
Paying any fees associated with obtaining necessary documentation
Complying with all legal requirements for pet ownership and transfer

4.3 Pet Preparation

You are responsible for ensuring your pet:

Meets all health requirements for travel
Is properly prepared according to our pre-travel instructions
Has appropriate identification (microchip, tags, etc.)

5. Company Responsibilities

5.1 Service Delivery

We will make reasonable efforts to:

Provide services as described in your service agreement
Keep you informed of progress and any issues that arise
Handle your pet with appropriate care during all phases of relocation

5.2 Third-Party Services

We work with third-party providers including airlines, ground transportation companies, and veterinary services.
While we select these providers with care, we cannot assume liability for their actions or services.

6. Health and Safety

6.1 Risk Acknowledgment

Pet transportation involves inherent risks. By using our services, you acknowledge:

Despite all precautions, pets may experience stress, illness, or injury during transport
Certain breeds or health conditions may present additional risks
Weather and other external factors may affect travel plans and pet comfort

6.2 Veterinary Care

We reserve the right to seek emergency veterinary care for your pet if deemed necessary.
You agree to reimburse all reasonable costs associated with emergency veterinary care.

7. Liability Limitations

7.1 Scope of Liability

Our liability is limited to:

The service fees paid for the specific pet relocation in question
Direct damages only; we are not liable for indirect, incidental, or consequential damages

7.2 Force Majeure

We are not liable for service failures or delays resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Weather events
Civil unrest
Government actions or regulations
Airline strikes or operational issues
Public health emergencies

8. Website Use

8.1 Content

All content on our website is for informational purposes only.
Content may not be reproduced without our written permission.

8.2 User Accounts

You are responsible for maintaining the confidentiality of your account information.
You agree to notify us immediately of any unauthorized account access.

8.3 User-Generated Content

If our website allows for reviews, comments, or other user contributions:

You retain ownership of your content
You grant us a non-exclusive license to use, display, and distribute your content
You are solely responsible for your content
We reserve the right to remove content at our discretion

9. Privacy Policy

Our Privacy Policy, which describes how we collect, use, and protect your personal information, is incorporated into these Terms and Conditions by reference.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of MAURITIUS, without regard to its conflict of law provisions.

12. Dispute Resolution

Any dispute arising from these Terms and Conditions shall be resolved through:

Good faith negotiation between parties
If negotiation fails, through mediation
If mediation fails, through binding arbitration

13. Severability

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions will remain in full force and effect.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

General Terms & Conditions